Identity Theft Protection
Identity theft crimes are on the rise. Anyone can obtain and misuse your personal information to open up credit accounts, gain employment opportunities, and even steal money you have saved for retirement.
At ABNB, we’re committed to providing you with the knowledge and services you need to protect yourself from identity theft. One thing to remember? You should never provide personal information in response to an unsolicited email, fax, letter, call, or internet advertisement. See more ways to protect your personal information below.
We have received several calls from members and non-members reporting false and repeated telephone calls, emails, and text messages. These messages claim to be from ABNB and state that your account has been frozen, cancelled or compromised. If you have any questions or concerns about communications received from ABNB Federal Credit Union please contact a member service representative at 757.523.5300.
Stay safe when making deposits or withdrawals at night
We would like you to be safe and secure when making transactions at ATMs and night depositories. The following are some important safety tips to use when using ATMs and the night depository.
- Prepare for the transactions at home to lessen the time you will need to spend at the ATM.
- Observe the area around the ATM or night depository before making your transaction. Avoid suspicious circumstances or poorly lit locations.
- Have your card or deposit in hand before approaching the ATM or night depository facility.
- Stand close to the ATM when making your transaction. Do not allow anyone to see your Personal Identification Number or transaction amount. When your transaction is completed, pocket your card, receipt and money and move away quickly.
- For drive-up ATMs or night depositories, be secure by keeping your engine running, doors locked and windows up while waiting in line. Observe the area around your car before rolling down your window. Leave enough room between cars for a quick exit if necessary and drive away immediately if you see anything suspicious.
Are you a victim of identity theft?
Take a deep breath — we’re here for you. If you have been the victim of identity theft or account fraud, you want to act immediately to ensure you put a stop to it as soon as possible. Here are your first steps:
- Call your financial institution and credit card company and cancel all cards and active accounts.
- Report your suspicions to one of the following credit bureaus:
Equifax Information Services, LLC
PO Box 740241
Atlanta, GA 30374-0241
P.O. Box 2002
Allen, TX 75013
P.O. Box 2000
Chester, PA 19022
- Don't Give In! Remember, you are not responsible for any bill or checks cashed as a result of identity theft. If any merchant, financial institution, or agency tries to, simply state your willingness to cooperate, but do not allow anyone to force you into paying for fraudulent debt charges.