How can I reset my password if I am locked out of my online banking?
If you click on the "Forgot your Password" link you should be able to reset your password. If you are still having trouble please contact ABNB at 757-523-5300 or 800-443-1141.
How do I change my address?
There are two ways to notify us of your change of address:
Visit any of our conveniently located branches.
Log-in to your ABNB @ Home account, choose " Your Preferences" and follow the instructions to submit any changes to your contact information. Please note: Foreign or APO/FPO addresses cannot be changed online. Please fax your request and a copy of your photo ID to (757) 424-4699.
What do I do if my debit card or credit card is lost or stolen?
To report a debit card lost or stolen call 855-456-0019 option #2 for disputes and option #1 for lost or stolen. Members outside of the U.S. should call 614-564-5105.
To report a credit card lost or stolen call 866-217-1039. Members outside of the U.S. should call 571-325-3372.
To get balance information for your Credit Card call 866-217-1039.
Can I change my debit and credit card PIN numbers?
To change the PIN number on your debit/check card, call 1-800-757-9848 from the phone number that's listed on your account.
To change the PIN number on your credit card, call 1-866-217-1039 and press option 7 from the phone number that's listed on your account.
Why is there a difference in my account balance and the available?
If you use a debit card, when a transaction is processed the amount is placed on hold until it posts to your account. If you made an ATM deposit it is on hold for 24-48 hours.
Why can't I view my account in ABNB @ Home?
Check your security settings. You need to have a 128 bit encryption code and your cookies need to be enabled. If you have not viewed your account online in more then 90 days it has been removed from ABNB @ Home. Send an email requesting the account be reset. Please include your name and account number.
How do I transfer money from my ABNB account to another institution?
Wire transfer requests may be made in person at a branch location, or via fax to the Member Service Center where the official credit union Wire Transfer Request form must be faxed along with an appropriate ID. No other form of request is acceptable. You must be reachable at a phone number we have on file for verification purposes. Your contact information cannot have been changed in the past 30 days. If any contact information has been changed, the wire MUST be done in person at a branch location.
How do I order checks online?
If there have been no changes since your last order, please follow the directions.
Can I make credit card payments online?
Yes. There are two ways: Log on to ABNB @ Home and transfer the payment directly from your account.
Visit Credit Card Online Access. This link allows you to view your credit card information and make payments. It take 2-5 business days for the payment to clear your account.
Why can't I transfer funds online?
The Federal Government has a Regulation called Reg D which limits the number of transfers that can be done per calendar month. You can transfer 6 times from an interest bearing account through STAR, ABNB @ Home, calling on the phone, or the system transferring to cover an item which has been presented to your account. Once this limit is reached you would need to come into an office, service center or ATM to do the transfer.
A transaction that is not mine cleared my account. What do I do?
Submit a dispute as soon as possible, as you only have 60 days to dispute the transaction. Please call 757-523-5300, email, or visit a branch to dispute the charges, there are several dispute forms that can be used.
Please note that if the transaction was from your Visa Debit/Check Card or your Credit Card you need to contact the number below, the branches can not dispute these transactions:
Visa Check/Debit Card
1. For Disputes call 855-456-0019, option # 2
2. If you are outside of the United States, call 614-564-5105
Visa or Mastercard Credit Card
1. For Lost or Stolen call 866-217-1039.
2. To get balance information call 866-217-1039.
What is ABNB's Routing Number?
ABNB Federal Credit Union’s Routing Number is 251481627. Please contact us with any questions.
How do I avoid becoming a victim of ID theft scams, such as Phishing?
Click here for recommendations on how to avoid becoming a victim of ID theft scams, such as phishing, vishing, etc.
What do I do if I believe I have become the victim of an identity theft?
If for some reason you think your account information has been compromised, please report it to us immediately at 757-523-5300 so we can take action. Click here for more information, tips and resources on preventing ID theft and what to do if you have become a victim.
Why the change to my Kasasa Cash cap?
Effective July 6, 2016, the cap on Kasasa Cash's highest rate will change to $10,000. Anything above $10,000 will be subject to the Tier 2 rate. Rates can be viewed here. Even with this change, Kasasa Cash is the highest paying checking account available to the Hampton Roads community!
So why the change? This allows us to keep our lending rates and fees as low as possible! In addition to helping you earn returns on your savings, we're here to help you lower any high interest debt you might have. Plus, we have certificates available with competitive rates and financial advisors available to ensure your money is working hard for you and earning the highest possible interest available.