ABNB Federal Credit Union is seeking to fill a Part Time Peak Time Teller/Member Service Representative (MSR) position for the General Booth Branch located at 1100 Dam Neck Road, Virginia Beach, VA 23454.
To assist members and potential members with their Credit Union needs; explains services, sets up new accounts, respond to problems, and direct members to the appropriate people.
Major Duties and Responsibilities
Delivers high quality service to both internal and external members that fulfill our Service Promises. Meets Loan Goals. Balances within target average dollar amount per month and balances within target average number of errors per month to include negotiable instruments and posting errors. Builds strong member relationships and retention. Actively and aggressively promotes all credit union products and services to meet assigned goals every month. Opens all types of products and services ensuring all related forms are complete and legible. Maintains target accuracy ratio per month. Provides pertinent information necessary for sound loan decisions. Maintains targeted ratio of disbursed loan applications to approved applications. Maintains follow up with members in Activity Manger from leads obtained through Leadbuilder. On-boarding results to be maintained at credit union average. Effectively uses Relationship Manger practices introduced through Practical Management. Complies with appropriate regulations, security policy, and procedures to include Bank Secrecy Act, Anti Money Laundering, OFAC, Identity Theft, Incident Response, etc…
The successful candidate will possess a High School Diploma or equivalent and six months to two years of similar or related experience. Courtesy, tact, and diplomacy are essential elements of the job. Outstanding interpersonal skills are required to effectively communicate with employees and members both in person and by phone.
Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.
Submit resume with salary requirements to:
Vice President of Human Resources
ABNB Federal Credit Union
830 Greenbrier Circle
Chesapeake, VA 23320
Or email: email@example.com, or FAX (757) 424-5204