How to Balance Your Checking Account:
Questions or Errors with your Checking Statement:
If you think your statement or receipt is wrong, or if you need more information about a transfer listed on the statement or receipt, notify us as soon as possible:
Telephone us at (757) 523-5300
Call us toll-free at (800) 443-1141
Write us at:
ABNB Federal Credit Union
830 Greenbrier Circle
Chesapeake VA 23320
We must hear from you no later than sixty (60) days after we send the first statement on which the suspected problem or error appeared.
In your notification, provide the following information:
• Your name and account number.
• The dollar amount of the suspected error.
• Describe the error and explain, if you can, why you believe there is an error.
• If you need more information, describe the item you are inquiring about.
We will investigate your complaint and will correct any error promptly. If we take more than ten (10) business days to research and resolve your discrepancy, we will credit your account for the amount suspected to be in error, so that you will have use of the money during the time it takes us to complete our investigation.