Tell us what's on your mind! Fill out our secure request form below and one of our representatives will get back to you as soon as possible. Or, if you'd like, give us a call. Rather chat in person? Stop by a local branch during business hours. We look forward to hearing from you!
Please note: Electronic mail cannot be guaranteed secure; confidential or personal information should not be communicated using this form.
Find Quick Answers to Common Questions
How can I reset my password if I am locked out of my online banking?
Visit online banking and click on the "Forgot your password?" link then fill out the form to reset your password. If you’re still having trouble, give us a call at 757-523-5300 or 800-443-1141.
What do I do if my debit card or credit card is lost or stolen?
To report a lost or stolen debit or credit card, please call 866-839-3485.
To file a dispute, please call 800-600-5249.
To get balance information for your credit card call 866-217-1039.
Can I change my debit and credit card PIN numbers?
To change the PIN number on your debit/check card, call 1-800-757-9848 from the phone number that's listed on your account.
To change the PIN number on your credit card, call 1-866-217-1039 and press option 7 from the phone number that's listed on your account.
Why is there a difference between my account balance and the available balance?
If you use a debit card, when a transaction is processed the amount is placed on hold until it posts to your account. If you made an ATM deposit it is on hold for 24-48 hours.
How do I change my address?
There are two ways to notify us of your change of address:
- Visit any of our conveniently located branches.
- Log-in to your ABNB @ Home account, choose "Your Preferences" and follow the instructions to submit any changes to your contact information. Please note: Foreign or APO/FPO addresses cannot be changed online. Please fax your request and a copy of your photo ID to (757) 424-4699.
Please don't hesitate to let us know your thoughts, questions, suggestions, or comments.