Prevent bank account fraud and recover from identity theft.

In today’s technology driven world, your identity and your finances can be at risk almost every day. The sad fact is that criminal fraud and identity theft is more common nowadays than ever before and the perpetrators of fraud and identity theft are more clever than you think — constantly devising new ways to steal your sensitive personal information. If someone contacts you by phone and requests information unexpectedly, hang up immediately. Call the phone number listed on your card, your account statement, or our website to verify the authenticity of the request. If you receive an email, website pop-up, or text with a suspicious link, the same practice applies: Don’t be spoofed… stop and verify before you click. 

When you're an ABNB member, not only will we protect your information 24/7 with our latest security measures, but we’ll also provide you with the knowledge, expertise, and protection you need to prevent fraud and identity theft.

Fraud Alert

Please be aware that there are several recent scams involving individuals impersonating law enforcement officers trying to deceive and defraud our members. Be vigilant and protect yourself. 

Remember, no legitimate law enforcement agency will ever call to demand immediate cash deposits or threaten you over the phone. Your safety and security are our top priority. If you have any concerns or questions, please reach out to us.

To learn more about what to look for and how to protect yourself, click here.

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Fraud vs. Identity Theft

While the terms “fraud” and “identity theft” might seem similar, they do have subtle differences.


Fraud is the act of deceiving someone or misrepresenting something to surrender something of value. Like identity theft, criminal fraud is exploitation. The chief difference is that fraud is a general term for things like:

  • Identity theft
  • Phishing
  • Credit card scams
  • Forged checks
  • Fraudulent charities
  • Embezzlement

In the case of ABNB members, fraudsters might try to impersonate an ABNB employee to get sensitive personal information and logins to access your bank accounts. Rest assured, ABNB’s got your back.

Identity Theft

Identity theft is the most common type of fraud and is far more common than most people think.  Fraud and identity theft are both crimes and use your stolen information access bank accounts and more. For example, a criminal can:

  • Steal your social security number, use it to open a new credit card, max it out and never pay it back, leaving you with the bill and a badly damaged credit history.
  • Use your account login details to break into your bank account and wipe it out.
  • Steal your sensitive personal information to obtain a mortgage or other loan.

Protecting Yourself From Fraud & Identity Theft

We’re here to help protect you and your money, so here are some tips to protect you from criminal fraud and identity theft. In addition, you may also benefit from our ID Theft Aid services depending on your account type.

  1. Never give your personal or account information to a caller. Also don't provide it in a Reply to an email.
  2. Never click on a link in a text or an email, especially if you don't know the person or company sending it.
  3. Don’t leave important documents with sensitive personal information visible for anyone to see.
  4. Bank statements should be shredded, or better yet enroll in eStatements for all your ABNB accounts.
  5. Use strong, secure passwords for your accounts and regularly monitor your credit report for unusual activity.
  6. Credit cards, social security cards, passports, and insurance information should be kept out of public view.
  7. Never negotiate a check from someone you don't know. 
  8. If an offer seems too good to be true, it's simply an attempt to gain your personal information. Don't be fooled!

Click here to learn how to fight imposter scams with the S.A.F.E. Squad



You can also use CardValet, an enhanced layer of added security for your ABNB debit and credit cards. CardValet sends alerts to your phone and allows you to lock and unlock cards as needed to protect against fraud. Simply download the CardValet app and set your preferences as needed.

Get CardValet

How ABNB Protects You

The security of your personal information is a primary goal of ABNB, and remember:

  • ABNB will never call to ask you to provide or verify your full social security or account numbers.
  • ABNB will never call, email, or text you to ask for your personal account information including account number, Online Banking User ID or password, or answers to security questions.
  • ABNB will never send you an email directing you to a website to "verify" your personal or account information or any transaction.
  • ABNB will never send you a text message directing you to call a phone number to "verify" your personal or account information or any transaction.
  • ABNB staff members will never ask for your password, PIN or the CVV on your debit/credit card

If You’re A Victim Of Identity Theft

The best course of action is to act immediately to put a stop to it as soon as possible. If necessary, contact your local police department to file a police report. Call your financial institution(s) and credit card companies to cancel all cards and active bank accounts. Report your concerns to one of the following credit bureaus:

Equifax Information Services, LLC
PO Box 740241
Atlanta, GA 30374-0241

P.O. Box 2002
Allen, TX 75013

P.O. Box 2000
Chester, PA 19022