Prevent Bank Account Fraud and Recover from Identity Theft.
In today’s digital world, your identity and finances are constantly at risk. Fraud and identity theft are more common than ever, with scammers using increasingly clever tactics to steal your personal information.
If you get an unexpected call asking for details, hang up and verify using the number on your card, statement, or our website. For suspicious emails, texts, or pop-ups, don’t click. Stop and verify first. As an ABNB member, you’re protected 24/7 with advanced security and expert support to help you prevent and recover from fraud.
{beginAccordion h2}
How ABNB Protects You
The security of your personal information is a primary goal of ABNB, and remember:
- ABNB will never call to ask you to provide or verify your full social security or account numbers.
- ABNB will never call, email, or text you to ask for your personal account information including account number, Digital Banking User ID or password, or answers to security questions.
- ABNB will never send you an email directing you to a website to "verify" your personal or account information or any transaction.
- ABNB will never send you a text message directing you to call a phone number to "verify" your personal or account information.
- ABNB staff members will never ask for your password, PIN or the CVV on your debit/credit card
Protecting Yourself From Fraud & Identity Theft
We’re here to help protect you and your money, so here are some tips to protect you from criminal fraud and identity theft. In addition, you may also benefit from our ID Theft Aid services depending on your account type.
- Never give your personal or account information to a caller. Also don't provide it in a Reply to an email.
- Never click on a link in a text or an email, especially if you don't know the person or company sending it.
- Don’t leave important documents with sensitive personal information visible for anyone to see.
- Bank statements should be shredded, or better yet enroll in eStatements for all your ABNB accounts.
- Use strong, secure passwords for your accounts and regularly monitor your credit report for unusual activity.
- Credit cards, social security cards, passports, and insurance information should be kept out of public view.
- Never negotiate a check from someone you don't know.
- If an offer seems too good to be true, it's simply an attempt to gain your personal information. Don't be fooled!
Click here to learn how to fight imposter scams with the S.A.F.E. Squad
Protect What Matters Most with Digital Card Management
Imagine the confidence that comes from knowing your cards are secure—anytime, anywhere. With digital card management, you can instantly freeze a lost or stolen card, set transaction alerts, and monitor activity in real time. It’s proactive protection that helps stop fraud before it starts—giving you the peace of mind to focus on what really matters.
If You’re A Victim Of Identity Theft
The best course of action is to act immediately to put a stop to it as soon as possible. If necessary, contact your local police department to file a police report. Call your financial institution(s) and credit card companies to cancel all cards and active bank accounts. Report your concerns to one of the following credit bureaus:
|
Equifax Information Services, LLC |
Experian |
TransUnion |
Fraud vs. Identity Theft
While the terms “fraud” and “identity theft” might seem similar, they do have subtle differences.
Fraud
Fraud is the act of deceiving someone or misrepresenting something to surrender something of value. Like identity theft, criminal fraud is exploitation. The chief difference is that fraud is a general term for things like:
- Identity theft
- Phishing
- Credit card scams
- Forged checks
- Fraudulent charities
- Embezzlement
In the case of ABNB members, fraudsters might try to impersonate an ABNB employee to get sensitive personal information and logins to access your bank accounts. Rest assured, ABNB’s got your back.
Identity Theft
Identity theft is the most common type of fraud and is far more common than most people think. Fraud and identity theft are both crimes and use your stolen information to access bank accounts and more. For example, a criminal can:
- Steal your social security number, use it to open a new credit card, max it out and never pay it back, leaving you with the bill and a badly damaged credit history.
- Use your account login details to break into your bank account and wipe it out.
- Steal your sensitive personal information to obtain a mortgage or other loan.
{endAccordion}
