Skip to content

FAQs

How Do I Set Up Direct Deposit?

Direct Deposit is the best way to assure that your paycheck will be conveniently deposited into your account on payday. Members can have access to their Direct Deposit up to one business day earlier than their actual pay date, depending on their employer. If you are interested in setting up Direct Deposit, please call the Member Service Center at 757-523-5300.

How can I reset my password if I am locked out of Online Banking?

If you click on the "Forgot your Password" link you should be able to reset your password. If you are still having trouble please call the Member Service Center at 757-523-5300 or 800-443-1141.

Why can't I view my account in Online Banking?

Check your security settings. You need to have a 128-bit encryption code and your cookies need to be enabled. If you continue having difficulties, send an email requesting the account be reset. Please include your name and account number.

Why are there limits transferring funds from dividend bearing accounts? 

Federal Regulations limit the number of transfers that can be done per calendar month. You can transfer up to 6 timesa month from a dividend bearing account through Self-Service Telephone Banking, Online Banking, calling on the phone, or the system automatically transferring funds to cover an item that has been presented to your account. Once this limit is reached you must visit a branch, call the Member Service Center at 757-523-5300 or 1-800-443-1141 or transfer via ATM.

How do I order checks online?

If there have been no changes since your last order, please follow the directions within Online Banking.

Where can I mail my credit card payment?

Credit card payments can be mailed to our Corporate Office: 830 Greenbrier Circle, Chesapeake, VA 23320

Or to the address on the monthly statement: PO Box 6818 Carol Stream, IL 60197

Can I make credit card payments online? 

Yes, simply log into Online Banking and transfer the payment directly from your account. Please note that it can take 2 - 5 business days for the payment to clear your account.

What can I do if my debit card or credit card is lost or stolen?

To report a  lost or stolen debit or credit card, please call 866-839-3485.

To file a dispute, please call 800-600-5249.

To get balance information for your credit card call 866-839-3409.

Can I change my debit and credit card PIN numbers? 

To change the PIN number on your debit card, call 1-800-757-9848 from the phone number that's listed on your account.

To change the PIN number on your credit card, call 1-866-839-3409 from the phone number that's listed on your account and press option 7.

How do I transfer money from my ABNB account to another institution?

Wire transfer requests may be made in person at a branch location, or via fax to the Member Service Center where the official credit union Wire Transfer Request form must be faxed along with an appropriate ID. No other request form is acceptable. You must be reachable at a phone number we have on file for verification purposes and your contact information cannot have been changed in the past 30 days. If any contact information has been changed, the wire MUST be done in person at one of our convenient branch locations.

Why is there a difference in my account balance and the available balance?

If you use a debit card, when a transaction is processed the amount is placed on hold until the transaction clears or for a maximum of 24 hours. If you made an ATM deposit, it is on hold for 24-48 hours.

How do I change my address?

There are two ways to notify us of your change of address:

  • Visit any of our conveniently located branches
  • Log-in to your Online Banking account, choose "Profile" and follow the instructions to submit any changes to your contact information. Please note: Foreign or APO/FPO addresses cannot be changed online. Please fax your request and a copy of your photo ID to 757-424-4699.

What is ABNB's Routing Number?

ABNB Federal Credit Union’s Routing Number is 251481627. Please call the Member Service Center at 757-523-5300 or 1-800-443-1141 with any questions.

A transaction that is not mine cleared my account. What do I do?

Submit a dispute as soon as possible, as you only have 60 days to dispute the transaction. Please call our Member Service Center at 757-523-5300email, or visit a branch to dispute the charges; there are several dispute forms that can be used.

Please note that if the transaction was from your Visa debit card or your credit card you need to contact the number below as the branches cannot dispute these transactions:

To initiate a fraud or dispute claim, please call 1-800-600-5249

If a fraudulent purchase is suspected on your debit card, Falcon/Enfact will contact you directly to verify the transaction. For your reference, to ensure this is a legitimate contact, the numbers that will appear on your caller ID are:

1-800-369-4887 
1-727-570-4881 (International)

To report a lost or stolen debit or credit card, please call 866-839-3485

What do I do if I believe I have become the victim of Identity Theft?

If you think your account information has been compromised, please report it to the Member Service Center immediately at 757-523-5300 so we can take action. Click here for more information, tips and resources on preventing ID theft, and what to do if you have become a victim.

How do I avoid becoming a victim of ID theft scams, such as Phishing?

Learn about recommendations on how to avoid becoming a victim of ID theft scams, such as phishing, vishing, and other forms of stealing your sensitive personal information.