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Coronavirus Update

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President & CEO's Message

Dear Member,

ABNB remains open and is committed to serving you throughout this time of crisis. All core banking functions will continue uninterrupted…processing payroll, social security deposits, retirement checks, direct deposits, tax refunds, debit & credit card transactions, checks, online deposits, loan payments, shared branch transactions… there will be no electronic service interruptions due to COVID-19.

Our greatest challenge has been the service levels we provide in our branches. We have taken the necessary steps in accordance with the guidelines set in place to protect our communities during COVID-19 pandemic. To help protect you and our team of professionals, we have temporarily closed the lobbies at our branches. However, our drive-thru windows remain open to assist you.

Our front-line team of tellers and member service representatives can help you with any banking function via the drive thru. However, I would ask that you consider the health of not only you but that of our employees before you decide to visit one of our locations.

While our lobbies remain closed, we have relocated staff from our operations center to the branches to minimize the grouping of staff to less than 10. Moreover, our call center team has begun to work remotely. As schools and daycare centers close, our team is doing a fantastic job balancing their personal life and serving you. As such, don’t be surprised if you hear a pet or two in the background during your call.

We are taking additional steps to better serve you:

  • We are asking members that require access to their safe deposit boxes to schedule an appointment, call (757) 523-5300, press 5, then press 6
  • USCG Base Portsmouth and NAB- Fort Story* branches will be temporarily closed due to restricted access.

Why Wait In Line? Make Deposits and Payments In Night Drop Boxes at Branches

Skip the drive-thru line at the branches and quickly make deposits or payments in our convenient night drop boxes at select branches. See night drop box locations below.

Drive-Thru Days & Hours of Operation:

Monday & Wednesday:
8:30am - 5:30pm

Friday: 8:30am - 6:00pm

Tuesday & Thursday:
8:30am - 5:30pm

Saturday: 9:00am - 1:00pm

Monday – Friday: 
10:00am – 5:00pm

Saturday: closed

Cedar Road* Chesapeake Square* USCG Elizabeth City
Fairfield* Ghent Lakeside*
General Booth* Little Neck Moyock
Harbour View* South Independence* Yorktown
Haygood* Towne Place*  
NSN*    
Sewell's Point*    

*Night drop box

To schedule an appointment, call (757) 523-5300, press 5, then press 6.

Digital – The Fastest Way to Access Your Accounts

You can access your accounts 24/7 using our new Online Banking and our new easy-to-use app. This includes access to check your balances, make transfers and payments, deposit checks and open additional accounts as needed. If you haven't already enrolled in Online Banking, select "ONLINE BANKING LOGIN” from our homepage, or download our mobile app.

Skip-a-Pay Loan Payment Relief Program
To help you free up additional household cash for living expenses, ABNB is allowing members to skip their next monthly consumer loan payment on qualifying loans, waiving the normal $25 fee per loan. To date, we have had over 1,500 members take advantage of this program.

Request Skip-a-Payment*- Enroll in our special Skip-a-Pay Loan Payment Relief program though our Secure Messaging system located in ABNB's Online Banking. Not enrolled in Online Banking? It’s easy. Click here to enroll ; it only takes a minute.

  • The ONLINE BANKING LOGIN box at the top right of our website Home Page
  • Login to Online Banking
  • Click the “Message Center” icon. You are now in the secure Message Center.
  • Click “Compose”
  • Select “Loan Skip Pay Request” in the drop-down menu on the right
  • No need to select any option under “Account” drop-down. Every loan that qualifies will be processed!
  • You accept the Terms by sending us this message. Press “Send Message”
  • We will process your request for all qualifying loans!
  • You will receive a deferral on your next month’s payment. Interest will accrue during this time period, advancing your due date one month.

Note- Members who have automatic payments set up at ABNB: We will pause these automatic payments for you! For automatic payments set up through an outside institution, members must contact that institution to pause payments.

Special note to ABNB credit card holders: You may still make your regular credit card payment, but we are automatically skipping your next month’s minimum payment for you, with no fee. There’s no need to take any action!

We appreciate your patience and understanding as we all continue to move forward in this ever-changing environment.

Thank you for being a member of ABNB. We are grateful for your confidence in us as we navigate these uncertain times.

Sincerely,

Charles A. Mallon, Jr.
President/CEO

Branch Updates

For the health and safety of our members and branch staff, please see information below.

  • All branch lobbies are temporarily closed.
  • USCG Base Portsmouth and NAB- Fort Story* branches are temporarily closed.

Why Wait In Line? Make Deposits and Payments In Night Drop Boxes at Branches

Skip the drive-thru line at the branches and quickly make deposits or payments in our convenient night drop boxes at select branches. See night drop box locations below.

Drive-Thru Days & Hours of Operation:

Monday & Wednesday:
8:30am - 5:30pm

Friday: 8:30am - 6:00pm

Tuesday & Thursday:
8:30am - 5:30pm

Saturday: 9:00am - 1:00pm

Monday – Friday: 
10:00am – 5:00pm

Saturday: closed

Cedar Road* Chesapeake Square* USCG Elizabeth City
Fairfield* Ghent Lakeside*
General Booth* Little Neck Moyock
Harbour View* South Independence* Yorktown
Haygood* Towne Place*  
NSN*    
Sewell's Point*    

*Night drop box

To schedule an appointment, call (757) 523-5300, press 5, then press 6.

Skip-A-Pay Loan Payment Relief for Members

We understand and recognize that managing your money may be challenging in the weeks ahead. To help you free up additional household cash for paying bills, ABNB is allowing members to skip their next month consumer loan payment on qualifying loans, waiving the normal $25 fee per loan.

Here’s How it Works

Request Skip-a-Payment*- Enroll in our special Skip-a-Pay Loan Payment Relief program though our Secure Messaging system located in ABNB’s Online Banking. Not enrolled in Online Banking? It’s easy. Click here to enroll; it only takes a minute.

  • Click the ONLINE BANKING LOGIN box at the top right of our website Home Page
  • Login to Online Banking
  • Click the “Message Center” icon. You are now in the secure Message Center.
  • Click “Compose”
  • Select “Loan Skip Pay Request” in the drop-down menu on the right
  • No need to select any option under “Account” drop-down. Every loan that qualifies will be processed!
  • You accept the Terms by sending us this message. Press “Send Message”
  • We will process your request for all qualifying loans!
  • You will receive a deferral on your next month’s payment. Interest will accrue during this time period, advancing your due date one month.

Note: Members who have automatic payments set up at ABNB:
We will pause these automatic payments for you! For automatic payments set up through an outside institution, members must contact that institution to pause payments.

Special note to ABNB credit card holders: You may still make your regular credit card payment, but we are automatically skipping your next month’s minimum payment for you, with no fee. There’s no need to take any action!

Qualifying Skip-a-Pay loans include all consumer loans EXCEPT:

  • Business Loans
  • Mortgage Loans
  • Home Equity Loans and Lines of Credit
  • Student Loans

We hope this program gives you peace of mind while dealing with the day-to-day uncertainties we all face. If you need to speak to us privately regarding additional financial arrangements, please call 757-523-5300. We are here for you. Thank you for trusting us and being a valued member of ABNB.

 

*All types of mortgage loans, business loans and student loans not eligible. Skipping payment may result in extension of your loan term. For auto loans with GAP (Guaranteed Auto Protection) coverage, a payment extension over the term of the loan may cause a deficiency balance in the event of a total loss. Any such deficiency balance will remain the responsibility of the member. All other terms of your loan(s) remain in effect. Interest will continue to accrue during the deferral period. You must meet the Credit Union's underwriting criteria and qualifications. The Credit Union reserves the right to deny Skip-A-Pay on any loan for any reason.

Ways to Conduct Your Business with ABNB During These Uncertain Times

Instead of Visiting Our Branches, You Have Many Other Options

Register for Online Banking- Current/Existing Users

  • Click the blue ONLINE BANKING LOGIN box in the top right corner
  • Type in your current User ID (not case sensitive). Click “Log In”. Enter your default password- the last six digits of your SSN/Tax ID number. Click “Sign In”.
  • Create a new password.
  • Select and answer security questions.
  • Agree to the Terms and Conditions.

 

How to do a remote check deposit via mobile phone:

  • Log in via mobile app
  • Touch “Deposit Check” icon at bottom
  • Enter check amount
  • Select the Account to deposit check into
  • Take photo of front and back of check
  • Touch “Deposit Check”
  • Receive confirmation of deposit

Information on the Coronavirus

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