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Coronavirus Update

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Branch Updates

NEW LOBBY AND DRIVE-THROUGH HOURS

As we continue to navigate these challenging times, we are pleased to announce that all branch lobbies are now open with the exception of the USCG Portsmouth branch which remains closed. The health and safety of our members and staff remain our top priority. We are taking precautions and following CDC government guidelines inside our branches. Here is the complete reopening list with specific branch hours below.

New Drive-Thru Days & Hours of Operation:

Monday-Thursday 9am-5pm

Friday 9am-6pm

Saturday 9am-1pm

Monday – Friday 9am-5pm:

Base Branch Rotation

Cedar Road* USCG Elizabeth City NSN- Monday/Wednesday/Friday 9am-5pm
Chesapeake Square* Lakeside* NAB- Tuesday/Thursday 9am-5pm
Fairfield* Moyock  
General Booth*    
Ghent    
Harbour View*    
Haygood*    
Little Neck    
Sewell's Point*    
South Independence*    
Towne Place/Eden Way*    
Yorktown    
Closed: USCG Portsmouth

*Night drop box

Remember, our drive throughs, ATMs, and night drop boxes remain open for your transactions. In addition, appointments are still preferred for account servicing, member loans and investments and we encourage you to continue using our new state-of-the-art Online/Mobile banking sites along with 24/7 Self-Service Telephone Banking service.

Appointments are still preferred for member loans and investments. Call 757-523-5300, press option 6, then press 3.

Be Aware- Avoid Possible Scams

You should know that the coronavirus could cause cyber criminals to prey upon the public's concerns. Fraudsters look for ways to gain trust and information they can use to access to your accounts. Be aware and be sure to protect your personal information from scammers and other individuals. As a reminder, we do maintain contact with members from time to time to provide service through legitimate calls, emails and texts. However, we will never call you or email you asking for sensitive personal information.

Don’t be fooled-

  • ABNB will never call to ask you to provide or verify your full Social Security or account numbers.
  • ABNB will never call you to ask for your personal account information including account number, Online Banking User ID or password, or answers to security questions.
  • ABNB will never send you an email directing you to a website to "verify" your personal or account information or any transaction.
  • ABNB will never send you a text message directing you to call a phone number to "verify" your personal or account information or any transaction.
  • ABNB staff members will never ask for your password or PIN number to any service.

Visit www.abnbfcu.org/advice-planning/education/identity-theft-protection.html for additional identity theft protection details.

Small Business Loan (PPP) Program

ABNB is providing PPP loans to qualified businesses.

As an official SBA Delegated Lender, we’re offering relief funding to qualifying businesses under the recent federal Payroll Protection Program (PPP). We're here for you, whether your business accounts are with ABNB or elsewhere.

Here’s How it Works

To inquire about the special PPP Small Business Loan Program, call (757) 523-5369, or use our Secure Messaging system located in ABNB’s Online Banking. Not enrolled in Online Banking? It’s easy. Click here to enroll; it only takes a minute.

  • Click here to log on.
  • Click the “Message Center” icon. You are now in the secure Message Center.
  • Click “Compose”.
  • Select “Business Loan (PPP) Program” in the "Select" drop-down menu on the right.
  • No need to select any option under “Account” drop-down.
  • Type in the best phone number to reach you.
  • Press “Send Message”.
  • We will follow up with you regarding your request.

Prepare the following documents so you can complete the PPP application as quickly as possible:

  • Payroll Documentation — You must provide a document that shows 12 months of payroll costs. You can use a payroll processing provider’s PPP report if you work with one already. If you don’t use a payroll provider, upload a spreadsheet showing the data for your estimated loan amount calculation.
  • Employment Tax Documents — Form 941 for Q2, Q3, Q4 2019 and Q1 2020. Please make sure these IRS documents are in line with your calculated loan amount.
  • Driver's License or Valid Passport — For Driver’s License, copy front and back from all owners who own at least 20% of the business. For Passport, copy pages 2 and 3 (pages with photo and signature).

Mortgage Loan Payment Relief Program

If you’re experiencing a financial hardship related to the coronavirus (loss of job, layoff, or significant loss of income), ABNB is providing a temporary suspension of payments on all qualifying real estate loans including home mortgage loans, home equity loans and home equity lines of credit. 

Here’s How it Works

Request a call-back about our special Mortgage Payment Relief Program through our Secure Messaging system located in ABNB’s Online Banking. Not enrolled in Online Banking? It’s easy. Click here to enroll; it only takes a minute.

  • Click the ONLINE BANKING LOGIN box at the top right of our website Home Page
  • Login to Online Banking
  • Click the “Message Center” icon. You are now in the secure Message Center.
  • Click “Compose”
  • Select “Mortgage Payment Relief” tab in the "Subject" drop-down menu on the right 
  • No need to select any option under “Account” drop-down. 
  • Then add your email and best phone number to reach you and press “Send Message”.
  • We will contact you to discuss your request.

Skip-A-Pay Loan Payment Relief for Members

We understand and recognize that managing your money may be challenging in the weeks ahead. To help you free up additional household cash for paying bills, ABNB is allowing members to skip their next month consumer loan payment on qualifying loans, waiving the normal $25 fee per loan.

Here’s How it Works

Request Skip-a-Payment*- Enroll in our special Skip-a-Pay Loan Payment Relief program though our Secure Messaging system located in ABNB’s Online Banking. Not enrolled in Online Banking? It’s easy. Click here to enroll; it only takes a minute.

  • Click the ONLINE BANKING LOGIN box at the top right of our website Home Page
  • Login to Online Banking
  • Click the “Message Center” icon. You are now in the secure Message Center.
  • Click “Compose”
  • Select “Loan Skip Pay Request” in the drop-down menu on the right
  • No need to select any option under “Account” drop-down. Every loan that qualifies will be processed!
  • You accept the Terms by sending us this message. Press “Send Message”
  • We will process your request for all qualifying loans!
  • You will receive a deferral on your next month’s payment. Interest will accrue during this time period, advancing your due date one month.

Note: Members who have automatic payments set up at ABNB:
We will pause these automatic payments for you! For automatic payments set up through an outside institution, members must contact that institution to pause payments.

Qualifying Skip-a-Pay loans include all consumer loans EXCEPT:

  • Business Loans
  • Mortgage Loans
  • Home Equity Loans and Lines of Credit
  • Student Loans

We hope this program gives you peace of mind while dealing with the day-to-day uncertainties we all face. If you need to speak to us privately regarding additional financial arrangements, please call 757-523-5300. We are here for you. Thank you for trusting us and being a valued member of ABNB.

 

*All types of mortgage loans, business loans and student loans not eligible. Skipping payment may result in extension of your loan term. For auto loans with GAP (Guaranteed Auto Protection) coverage, a payment extension over the term of the loan may cause a deficiency balance in the event of a total loss. Any such deficiency balance will remain the responsibility of the member. All other terms of your loan(s) remain in effect. Interest will continue to accrue during the deferral period. You must meet the Credit Union's underwriting criteria and qualifications. The Credit Union reserves the right to deny Skip-A-Pay on any loan for any reason.

Ways to Conduct Your Business with ABNB During These Uncertain Times

Instead of Visiting Our Branches, You Have Many Other Options

Register for Online Banking- Current/Existing Users

  • Click the blue ONLINE BANKING LOGIN box in the top right corner
  • Type in your current User ID (not case sensitive). Click “Log In”. Enter your default password- the last six digits of your SSN/Tax ID number. Click “Sign In”.
  • Create a new password.
  • Select and answer security questions.
  • Agree to the Terms and Conditions.

 

How to do a remote check deposit via mobile phone:

  • Log in via mobile app
  • Touch “Deposit Check” icon at bottom
  • Enter check amount
  • Select the Account to deposit check into
  • Take photo of front and back of check
  • Touch “Deposit Check”
  • Receive confirmation of deposit

Information on the Coronavirus

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